Frequently Asked Questions
Everything you need to know about your UPPAbaby experience.
What is your standard shipping policy for gear and accessories?
We offer free ground shipping on all orders over $50 within the continental United States. Orders are typically processed within 1-2 business days.
How do I initiate a return for my purchase?
Items in new, unused condition with original packaging can be returned within 30 days of delivery. Please visit our online portal to generate a prepaid return shipping label.
Does my UPPAbaby product come with a warranty?
Yes, we offer a limited 2-year warranty on all strollers and car seats. You can extend this to a 3-year warranty by registering your product online within three months of purchase.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Klarna for financing.
How can I track the status of my order?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Are your fabrics machine washable?
Most of our seat fabrics and liners are removable and can be hand-washed or machine-washed on a delicate cycle in cold water. We recommend air drying all components.